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returns and refund policy

Disclaimer:

All Sports Illustrated Edition Swimsuits are exchangeable but non-refundable.


Refund Policy:

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at neide@charmosaswimwear.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at neide@charmosaswimwear.com and send your item to: 37 Underwood St. Belmont Massachusetts US 02478.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 37 Underwood St. Belmont Massachusetts US 02478

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Return Policy:

Items purchased from Charmosa (except for all Sports Illustrated Collection pieces) are eligible for Exchange or Refund within 7 days of delivery.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

How to get Free Return Shipping:

Exchanges and Returns are eligible for free pre-paid Return Labels and the $5.99 Return fee is waived.

  • Merchandise must not be worn, altered, or washed.
  •  Merchandise must have all tags attached and be returned in original packaging.
  • Shipping and handling charges are not refundable.
  • Final Sale items may not be returned.

 

Questions or concerns? Contact us at customerservice@charmosaswimwear.com            

SOSTENIBILIDAD // TELAS

En Charmosa, priorizamos el uso de
materiales sostenibles y ecológicos, el agua utilizada en
el proceso de teñido a mano se recicla. Cada pieza de tejido sobrante del
proceso de corte se guarda y reutiliza como bordados, accesorios
u otro detalle especial en una de nuestras piezas.

Nuestra selección de tejidos son elegidos por su calidad,
comodidad y sostenibilidad. La calidad de nuestras piezas es evidente en su
atención al acabado y ajuste. Nuestras telas tienen un tacto delicado que
puede compararse con un tacto de seda, pero proporcionan protección SPF50. Nuestras
piezas desaparecen por completo después de tres años en un vertedero, sin
causar daño a nuestro planeta.

SÍGUENOS @CHARMOSASWIMWEAR